Last updated: 25 January 2026

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This Privacy Policy explains how Wave Haus ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, create an account, or book services with us.

We are committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

When you use our website, we may collect the following types of personal information:

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• Full name

• Email address

• Phone number

• Booking and appointment details

• Account login details

• Payment information (including deposits paid at time of booking)

• IP address, browser type and device information

• Any information you voluntarily provide through forms or messages

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Payment details are processed securely by third‑party payment providers. We do not store your full card details on our servers.

 

 

2. How We Collect Your Information

We collect personal information when you:

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• Create an account on our website

• Book a service

• Pay a deposit or make a payment

• Contact us via forms, email or social media

• Browse our website (via cookies and analytics tools)

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3. How We Use Your Information

Your information is used to:

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• Manage bookings and appointments

• Process deposits and payments

• Create and manage client accounts

• Communicate with you about your bookings

• Send appointment reminders and service updates

• Improve our website and services

• Meet legal and business obligations

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We will never sell your personal information to third parties.

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4. Deposits & Payments

Deposits are required at the time of booking and are processed through secure third‑party payment platforms. By booking through our website, you consent to the collection and processing of payment‑related information for this purpose.

 

 

5. Sharing Your Information

We may share your personal information with:

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• Booking and scheduling software providers

• Payment processors

• Website hosting and analytics providers

• Service providers who help operate our business

All third parties are required to handle your information securely and only for authorised purposes.

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6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely using industry‑standard safeguards.

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7. Access & Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, by contacting us using the details below.

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8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support website functionality.

Cookies may collect information such as:

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• Pages visited

• Time spent on the site

• Browser and device type

• General location data

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You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

 

 

9. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

 

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Wave Haus
Email: wavehaushair@gmail.com
Location: Urangan, Hervey Bay, QLD, Australia

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Cookie Policy

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What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.

 

How We Use Cookies

We use cookies to:

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• Enable website functionality (such as booking and account login)

• Remember your preferences

• Analyse website traffic and performance

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Managing Cookies

You can accept, reject or delete cookies through your browser settings. By continuing to use our website, you consent to our use of cookies unless you disable them.

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